Broadband wall socket. Available with M50 broadband or faster. Click & Collect. Explain what needs to be done and book an engineer visit. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Can anyone help please? Need broadband asap!Mobile Your Account. When you place your order, we'll let you know. Turn on and start the Box. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. A Ti-Vo was installed in one of the upstairs bedrooms. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Any help please?Virgin media wall socket in an unusable place. . Plug the cables into the Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Fibre Areas only. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tudor. If so you would need a maned install. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. We can certainly get an engineer visit booked for you to come and install things. I don't longer work there. Go to solution. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. When I proceeded to set up my Hub 3 I quickly realised that. No Virgin Media Wall Socket on 13-04-2022 14:47. Broadband. Could an engineer be arranged to install please as my account is due to go live today. Tuning in. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Screwless Faceplate. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Volt. £12. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. My Virgin Media App. 2020 = £1,191,76. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. No Virgin Media wall socket on 16-10-2022 22:48. We would like to show you a description here but the site won’t allow us. on 23-10-2022 13:36. Stream from Virgin Media. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Entertain me; Broadband Deals. on 31-12-2021 10:47. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. We would like this to be re-located please into our living room on ground floor. Just. on 15-02-2022 10:03. Hi. There are two outputs from here (the two connectors that are close together on the white box). Delivery 7 days a week. on 12-01-2023 10:45. Some new sockets may look like one of the below. Networking and WiFi. Virgin Media; My Virgin Media. Networking and WiFi. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Dave. Thank you for the tel no. . Sometimes there is no wall box, just a trailing cable. on 17-12-2022 10:39. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I am so sorry to hear that you seem to be missing a wall socket in the home. I will private message you now to confirm your details. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Hi, I wanted to move my router from downstairs to upstairs. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If digging / drilling / new external & internal cables are required the. Failing this. It has two outputs on the left of the wall box. But I have no Virgin Media Wall socket in my house. . Security matters. but I believe if the system has allowed self install VM has been installed in the past . Re: My Flat doesn’t have wall socket. )In this video, I am showing the sta. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. Good luck . I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. However, I do not have any of the specified wall sockets available. Try the automated service status number 0800 561 0061 to check for any faults in your area. called the delivery team and they managed to book a technician for me. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. But I have actually managed to get through to the technical team over chat. Had my kit sent to a home we’ve just moved into. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. . Back a step Step 3 Plug into the. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. No vm wall socket. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. We have the quickstart pack but sadly cannot get broadband set up and working. Occasionally only a very short stub of wire is left behind often hidden. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Up to 3 WiFi Pods if needed. Or if the other end of the white cable is in a more useful. 0 Kudos. No wall socket to connect. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Phone. Explain what needs to be done and book an engineer visit. #2. Tried the virtual assistant but it didn’t prove helpful. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 3 weeks ago. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. on 12-01-2023 21:04. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. The cable going in will be a double “shotgun barrel” type cable. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There’s even no BT wall socket. Back a step. No wall socket but wire from underneath floorboards. TV. VM don't use fibre inside the property. on 25-09-2022 15:41. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 30-01-2023 13:36 - edited 30-01-2023 13:51. 63K; 3. The existing cables will be screw-on (11 mm spanner or pliers required). I’m a new Virgin customer, and the previous occupants used a different provider. I can only find the TV socket. The cable on the right looks like is for a Freeview TV antenna. Call the pre-installation and delivery team on 0800 052 1734. 3 minutes ago. on 30-12-2022 13:41. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I am going to cancel. • Using your TV remote push the Input, AV or Source button. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Subscribe to RSS Feed;. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. I cannot find a Virgin wall socket within my flat. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Options. My understanding is you can only get the quick start kit if the house has had VM in the past. How about using a 10m RJ11 to RJ11 telephone cable. You can also check for a loose cable as not all properties have a socket. 1 ACCEPTED SOLUTION. I seem to have two wall sockets for Virgin Media in my house. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Don’t plug the power cable into a plug socket yet. Koda. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I unscrewed it and there is a male isolator inside the box. . Getting Connected with Virgin Media is easy when you have a wall socket. Hi @bingoman000. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Even sitting in the room above the router, the WiFi was dreadful. Home Phone. Plug into the Virgin Media wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. These are the parts I could find, they were screwed into the end on the coaxial cable. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Well I can't seem to find anything like that and the closest thing I can find is a. However the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. Hi there. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. However, I do not have any of the specified wall sockets available. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. It feels like I need to just obtain a connector to enable the two to fit. ThanksThe box and cables may have been removed by the previous occupiers. I can only find the TV socket. Adduxi. Re: No VM wall socket / wall socket damage. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Next, connect the power cable with the blue tab. We have a virgin media wall. . 168. 5. Call the Pre-installation and delivery team on 0800 052 1734. ^Martin. Stay safe. Tudor. But I have no Virgin Media Wall socket in my room. Reduces the number of required wall sockets. on 05-04-2023 09:20. Plug into the wall socket. That is the correct fitting, it should push on unless its too loose inside the large housing. Connections to Virgin Media equipment are clearly marked in both cases. There may be a coax cable lurking behind those two blanking plates. Account - Cable. Does your wall socket look different? Your wall socket may have a plug attached to it. Went outside and there appears to be nothing on the other side (maybe removed). Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. . If there’s already a cable plugged into your Virgin. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tuning in. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. New to the UK and just moved into our first home here. Please help. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Just had the Hub 3 delivered for Quickstart. Take a look outside where the incoming cable is. Virgin Media. From there it is going into the white distribution amplifier. TV on the go. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 0 Kudos ShareNo virgin media wall socket. QuickStart, set up and connections. Plug the cables into the hub. Call the pre-installation and delivery team on 0800 052 1734. Subscribe to RSS Feed; Mark Topic as New;. . in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Most QuickStart kits have just 6 cables, connectors and powerlines to. many thanks. Discover how Virgin Media services are installed. Browse Virgin Media Virgin Media Community. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). • Connect the power supply to the back of the new box, then switch on at the wall. Image below of the Virgin Media PSU Plug that connects to the coax. Thank you. Discounts, coupons and cashback: 2019 =. Hi, I just moved to a new house and got my virgin media kit today. to be phone lines. If no. on 03-08-2020 18:05. Aug 8, 2019. One works with my existing connection but the other one is just on the wall - 5156775. Manage Your Account. Choose the best spot for your wifi hub. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. V6. Don’t plug the power cable into a plug socket yet. All the wall sockets I can see are for BT. 1. Stream from Virgin Media. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). 100. It seems that I need an electrian to install a wall socket. Go back to normal router mode as soon as the test is done. These are the parts I could find, they were screwed into the end on the coaxial cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Re: Wall socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Hi, Having difficulty installing our new broadband. just moved in, can see the brown cable coming in from outside but there's no VM. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. The only way to find out is to try and connect. But I have no Virgin Media Wall socket in my house. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Pop the power cable into a nearby plug socket, and turn it on. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Sign in . This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. . 33. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. But the wall socket, I cannot attach the wall socket with Isolator Cable. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We're here to help. I can only find the TV socket. Tudor. Email. Subscribe to RSS Feed; Mark Topic as New;. 9. Dave. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Options. Awful first impressions of Virgin Media. I’ve received my QuickStart package to find I do not have a compatible wall socket. But I have no Virgin Media Wall socket in my house. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Hi. However I m not able to find the virgin Media wall socket in my room. Or if the other end of the white cable is in a more useful. Not able to set up my broadband. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. Ordered VM broadband and was recommended by the website to select the self quick install option. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The wall socket is - 5109379. Some of the cables hanging out the wall were cut off after the house improvements. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Hi, I have ordered a self installation kit for broadband and landline. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. But I have no Virgin Media Wall socket - 4942192 - 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. com. The pre-install team number is 0800 052 1734. It is actually a VM box but a very old one, even though it was still in use just over a month ago. When I proceeded to set up my Hub 3 I quickly realised that. TV, FM and DAB combinations available. Virgin TV 360. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Options. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Get virgin engineer to move the wall socket. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I’ve just received my quick start package. The cables won’t attach to the wall socket which looks mangled. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. So yes, following many takeovers, this is now your Virgin Media connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Getting Connected with Virgin Media is easy when you have a wall socket. Thank you very much 🙂. He will drill through into the lounge and connect an internal access point to the brown box on. Wall Socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 19 minutes ago. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Tudor. I've also got an old NTL phone socket so. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 1 ACCEPTED SOLUTION. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. TV on the go. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Mobile. . Learn more. The other is marked TV, & this is used for TV & Broadband. Occasionally only a very short stub of wire is left behind often hidden within. Apply a gentle force to begin with, turning anti-clockwise. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. However, I do not have any of the specified wall sockets available. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. can someone contact me about moving a TV point please. . Browse Virgin Media Virgin Media Community. Push the white cable with the black label into the Hub. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 0 Kudos Reply. YNAB enthusiast and extreme coupon-er. Re: No wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the Hub’s power cable with the blue tab. My Virgin Media App. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There are 10 types of people: those who. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 132Mb average speed. 4. The cable on the right looks like is for a Freeview TV antenna. Hi! New to the UK and just moved into our first home here. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The wall socket has a thick plug bit. Vicky. Browse Virgin Media Virgin Media Community.